Free returns

Free home delivery and delivery to stores when you spend over $30

Place your order online. Pay for it in store

 

Shipping & Exchange Policy

Delivery Charge: We are providing nation wide free cash on delivery in minimum Purchase BDT1000. BDT100 will be added with the Purchase of below BDT1,000. Free delivery is not applicable in any discounted product order.

Delivery Time: Delivery time within Dhaka metropolitan city is maximum 2 Working Days Delivery time outside Dhaka metropolitan city is maximum 5 Working Days. International delivery service time is maximum 5 working days.

Payment Method: Customer Can Pay through Bkask or Do cash on delivery in cause of order through Facebook Customer can select cash on delivery, Bkash Visa, Master Card or American Express in Purchase from www.ecstasybd.com

Exchange Policy: We are offering Easy Return once a time in every purchase with in 3 days from the delivery date. Conveniently Place Your Exchange Request By Contacting Us Through Phone (01633885588 or 01958237700) If You've Received An Item In A 'Damaged', 'Defective' Or 'Product Size Problem' State. 

Exchange must be made in the same amount of the exchanged product value or more than the value. Please note that lower value product is not exchangeable with the product That the customer have purchased. Customer can add some other products to adjust the amount. 

Customers can exchange only the same product's size from any of our store if available, To Exchange with other product you have to do it from the same store from where you bought the product. Don't forget to bring the money receipt for exchange within 3 days after the purchased date.
Please note that any accessories and perfume items are not exchangeableNo Return or Refund will be applicable. (Same Exchange policy will be applicable in all Ecstasy store as well)

International Shipping: Ecstasy is providing shipping in all over the world. To shop online from any where of the world customer has to place the order by providing the desire shipping address and must process the payment through any Visa, Master Card or American Express debit or credit card. After having a successful order we will ship the ordered product through DHL, by 5 working days your product will be in customer hand. If customer has changed his mind after taking the delivery and want to exchange, customer has to pay both way shipping charge. Customer must have to claim his exchange by 3 working days by calling us on +8801958237700 or email at support@ecstasybd.com after taking the delivery and the products Must have to be unused.

Important: Please Ensure That The Product Is In Unused And Original Condition. Include Everything From The Package You've Received Including Price Tags, Labels, Original Packing, Freebies And Accessories. Upon Arrival In Our Warehouse, We Will Conduct A Quality Check Of The Item. If A Exchange Is Invalid Then We Will Notify You And Send The Item(S) Back To You. It will take the normal processing time (maximum 7 days for local order). Replacement Is Subject To Availability Of Stock. In Case A Replacement Is Not Available, Customer has to adjust the paid amount with his next purchase. Product Purchased from online is not exchangeable form any Ecstasy Stores. Delivery Charge may applicable for Exchange. For more details Please call at 01633885588 or 01958237700.