General

1. What is your business hour?
   • You can shop online from our website 24/7. Our outlets are open from 10am-9pm. Click to check our Store Locations.
2. What are your standard measurements?
   • You can check our size chart. Size Chart is added with the product picture. For any difficulties DM or call us directly.
3. Can I avail gold card offer on online shopping?
   • You can avail gold card offer only at stores.

Shipping

1. What are my shipping options?
   • We have standard shipping policy in corporation with “Pathao” delivery service all over the country.
2. Can I change my shipping address?
   • We have one shipping address per order. Once an order is placed you cannot change the shipping address.
3. When will my order ship?
   • We will ship the order on the same day order is confirmed.
4. How do I track my order?
   • If you want to track your order, kindly get in touch via our Facebook, Instagram page or call us directly also we will update you about your shipment after dispatch your order from our delivery hub.

Exchange & Return

1. How many days will I get to exchange a product?
   • Exchange is applicable within 3 days in case of stock availability. Product under sale/discount will not be exchanged. No exchange for accessories items as well.
2. Is there any return policy available?
   • Return policy is applicable at the time of delivery. A customer can return the parcel by paying the delivery charge only. After receiving the parcel there will be no return/refund.
3. Can I pick up my order from any store?
   • For online orders we will ship it to the mentioned address. We don’t have store pickup options.
4. What happens if I receive a faulty item?
   • If you receive a faulty item, kindly get in touch with us within 24 hours and we will send you a new product.

Payment

1. What payment methods do you accept?
   • We accept secure online payments through SSLCOMMERZ, bKash and Nagad on our website. Also, cash on deliver available all over Bangladesh.