RETURN EXCHANGE REFUND AGENDA


  • When A client receives a product and delivery is complete, he/she has 3 days to exchange size and inform the customer service team about any defect and blemish on the item.
  • The Faulty item might be returned to ECSTASY CUSTOMER SERVICE TEAM within 3 days of delivery. Upon consideration by our team we will inform the customer about the product and if any request of size exchange, damage product and return is applicable.
  • In any case no money shall be returned to the customer. If he/she receives a faulty or damaged item from Ecstasy, it shall be forwarded to Online credit where they will be able to choose a similar product in the same/higher price range.
  • If the quality of the product is compromised or discoloration happens within 7 days of delivery, the customer must notify the Customer Service team.
  • Any Exchange or Return issue must be solved under 7 days' duration from the date of delivery. After that time period none party would be able to place any request for exchange or return.
  • Every client must be informed to check the status of the product before they take delivery and place the payment by our delivery service provider.
  • Every customer must be encouraged about on spot return if they find a faulty item or size issue.

Express Delivery


  • To get same day delivery order needs to be placed before 11 am.
  • Order needs to be confirmed by the customer service team within 12 pm.
  • Product will be delivered to the customer within 6 hours of handing over to the delivery agent.
  • An express delivery charge of TK 200.
  • For accessories order need to pay full in advance to process delivery.
  • Coverage area - Dhaka Metropolitan range.
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  • sub-total TK. 300.00
  • Eco Tax (0.00) TK. 0.00
  • VAT (0%) TK. 0.00
  • total TK. 0.00
  • total weight Kg. 0.00